Customer Support & Help
Tell us what you need โ most questions take less than a minute to solve. Pick your path below.
1I have a problem with my order
Damaged book, late delivery, return or refund โ these are handled by Amazon, who print and ship every copy. Jump to your country's Amazon support below.
Problem with your order? Contact Amazon
All Smart Little Owl paperbacks are sold and shipped by Amazon, so they handle delivery, returns and refunds directly. Select your country to reach your local Amazon customer service โ you'll get chat or a callback in minutes.
Prefer to call? Amazon phone lines
- ๐บ๐ธ USA: 1-888-280-4331
- ๐ฌ๐ง UK: 0800 279 7234
- ๐จ๐ฆ Canada: 1-877-586-3230
- ๐ฆ๐บ Australia: 1800 571 894
- ๐ฉ๐ช Germany: +49 941 788 788
- ๐ซ๐ท France: 0805 10 14 20
- ๐ฎ๐น Italy: 800 145 851
- ๐ช๐ธ Spain: 900 803 711
- ๐ฏ๐ต Japan: 0120-899-217
- ๐ฎ๐ช Ireland: via amazon.ie (chat / callback)
- ๐ณ๐ฑ Netherlands: via amazon.nl (chat / terugbelverzoek)
- ๐ง๐ช Belgium: via amazon.com.be (chat / rappel)
Phone lines can change โ the country links above always route you to the current contact options, including chat and a free callback from Amazon.
Frequently Asked Questions
Orders & Shipping
Our books are printed and shipped by Amazon, so they're available in most countries. On any book page, select your country's flag to see local pricing and delivery times.
Typically 2โ5 business days with Amazon Prime, or 5โ10 days with standard shipping. The estimated delivery date is shown on the Amazon product page before you order.
Yes โ add as many books to your Amazon cart as you like. Amazon may also offer combined shipping rates at checkout.
Refunds & Replacements
Contact Amazon customer service in your country (flags above) โ they handle all returns and replacements for paperback orders and can usually resolve it the same day.
No โ it's intentional! Single-sided printing stops markers and gel pens from bleeding through, so your child can use any art supplies without ruining the next page.